 | Welcome to the second edition of HIWC's newsletter. Here we focus on the new fifth block about the spa as a business source in hotel establishments.
We also interview some of the big international names in the sector taking part in the congress, which is beginning to look like the networking and inspirational point for professionals in the hotel industry.
  “Our Business Development strategy is much more than just adding rooms”
Philippe Bijaoui,
Vice President Business Development of The Rezidor Hotel Group  The Rezidor Hotel Group is one of the world’s fastest growing hotel companies. Amongst its brands –which include everything from family hotels to luxury establishments- we can find Radisson Blu, Park Inn by Radisson, Hotel Missoni and Country Inns & Suites. >> back   "We look for singular destinations that provide unique and authentic experiences for the traveller"
Santiago Cabré,
General Director of Gran Hotel Bahía del Duque Resort  The Gran Hotel Bahía del Duque Resort, in Tenerife (Canary Islands), belongs to the Tais Collection group, a special collection of hotels and resorts with their own personality which are independent and unique entities lead by the traditions and cultures of the destination with a common denominator: exclusive places with an exceptional customer service. >> read more >> back   “Having committed and motivated teams is key in obtaining the most benefits from a hotel’s varied offer”
José Ángel Preciados,
General Director of Confortel Hoteles  The Confortel Hoteles chain is characterized by offering accessible hotels to all, and one of their main values is the wish to build a better world through their hotels and offer a personalized service to the particular needs of every client, providing the highest quality in their service. >> read more >> back   “Hotels must listen and learn from their customers if they want to succeed in social media”
Peter O’Connor,
Professor of Information Systems at Essec Business School France.  His research, teaching and consulting interests focus on technology, distribution, e-commerce and electronic marketing applied to the hospitality sector. >> read more >> back   “Hoteliers must accept that spas are not just an amenity and that they are becoming part of the hospitality industry”
Raoul Andrews Sudre,
President of Aspen Resorts International
 The HIWC introduces a new block of presentations which adds up to the existing four. This way, the congress will last for an extra day.The organization of the first edition of the HIWC 2012 maintains a steady pace, as it shows with the decision to add a new block of presentations to the existing collection. This way, the congress, which was planned for October 17th and 18th, will last until the 19th. This is the date where the fifth block will take place under the name “The spa concept, a profitable business avenue for hotels”.
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Coming to HIWC... Didier Boidin, InterContinental’s Hotels Group’s (IHG) Vice president of Operations for
Western Europe
“What used to work, won’t be the answer any longer”>>read more 
The interviewCésar Díez Rivera,
General Director of Micros Fidelio Spain
”We implement integrated end-to-end solutions in hotels in order to increase their revenue and optimize their costs”
Micros Fidelio is a leader in integrated end-to-end management systems for the hospitality and retail industries worldwide. Over 330,000 Micros systems are installed in traditional restaurants and fast food outlets, hotels, casinos, theme parks and shops in more than 180 countries in across all continents. Micros Fidelio is one of the sponsors of the first edition of the HIWC and will also participate in one of the parallel sessions within the fourth block of the congress.
Europe-Brazil Meeting
Hostelco 2012 host this meeting that will be studying collaboration possibilities between European companies and the hotel industry in Brazil.
>>read more BARCELONALuxury tourist destination Barcelona is an international luxury destination thanks to, among other things, the high level of its hotel offer and promotion programmes like Barcelona Premium, boosted by Turisme de Barcelona (Barcelona Tourism). The luxury tourism has increased non-stop in the last few years with the arrival of high purchasing power from mainly Russia, Brazil, India and China. Millionaires who find in Barcelona a unique experience with all types of comforts and services, from luxury accommodation to high-end shops and restaurants, exclusive medical services, catamaran walks, personalized visits and tastings, the possibility to drive luxury sports cars in the Montmeló circuit, exclusive VIP services at the airport, visits to the city and surrounding areas in classical cars, and so on. In 2011, luxury guests in hotels in Barcelona were at 14%, a figure that has increased in 2012 due to the opening of new luxury hotels. In 2012, 13 new luxury establishments are scheduled to open in the city, and another 13 in 2013. These figures show the dynamism of the industry despite the international situation and prove that developers and investors are still going for the tourist Barcelona. >> read more
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